Accountability 101: Installment #3 - ACCOUNTABILITY: What’s It All About?

Changing organizational cultures from “renter” to “owner,” is going to take a lot more than a new slogan or the latest “program.” We need to be free to find the courage to approach our tasks and our relationships at work differently so that we can co-create a markedly different and intentionally brighter future together.

Personal accountability is all about the many choices and decisions you (and others) make and the actions and interactions you have throughout your work day. It happens moment by moment; one conversation at a time. It stands to reason that if we all are expected to make dozens, even hundreds, of choices and decisions each day about what to do and who to be using a framework of accountability as our guide, then we must make darn sure that there is a universal understanding of exactly what ‘accountability’ means.

To be candid, most dictionary definitions of accountability seem inadequate to me and leave me cold. So, based on my research, I crafted one that empowers and inspires everyday leadership and is straightforward enough so that everyone can understand it and use it “in the moment” to assess the quality of their decisions and choices. Here it is:

Personal Accountability is doing the right thing, consistently, day after day, in both tasks and relationships, to live the mission and values of the organization and advance its vision.

This definition of accountability is based on the simple yet profound belief that most people know what the right thing to do is most of the time. Yes, at times there are gray areas, but most of the time, most of us know. Whether we choose to act on that knowledge is at the heart of the matter. For example, almost all of us know that gossip is toxic in organizations. But do we accept personal responsibility for walking away when it starts, choosing not to engage in it with others and, even confronting the behavior and encouraging others to change the subject?

That’s why I’ve come to believe that personal accountability is an inside job! Doing the right thing comes from within; it’s intrinsic. When doing the right thing comes from the outside, when it becomes extrinsic instead, then it becomes nothing more than
compliance. I am convinced that relying primarily on compliance will prevent us from being great and having a bright future together.

Right about now, some of you might be thinking….”That’s great, BUT…if accountability is intrinsic, isn’t it a part of your hard-wiring? OR, isn’t accountability something that is embedded in your psyche from early experiences and reinforcement by adults important in our lives (parents, grandparents, teachers, religious leaders)? If you didn’t ‘get it’ then, maybe you’ve missed out permanently.

My answers are yes, yes and no. Yes, it may be that a predisposition to hold oneself accountable is hardwired; and yes, it might seem more natural to us if we were exposed to it regularly as kids when we discussed it as a family or when we witnessed our parents and others role modeling the behavior.

But no, if this isn’t the case for you, you haven’t missed out on the opportunity to be an accountable adult today! It’s my truth that each of us does have a unique genetic endowment and experiences in our formative years. And, while I can’t claim expertise in genetics, my review of the research tells me that education and personal effort can trump your starting point. Even our genes require regular input as we grow and develop to work properly. Don’t use your genes or your background as an excuse not to embrace personal accountability.

My bottom line is that, to a large extent, personal accountability can be learned and is a choice that adults can intentionally make. Because it is a choice, to be “fearlessly accountable” requires some work. It’s not always easy to simply “do the right thing.” But what if we had a guide to help us, especially when something happens that lies in that very “gray” area between right and wrong?

To that end, I have created an Accountability Credo. Learn more about it in my next installment of Accountability 101!!

To be continued… Look for our next post, Finding Your Way To Accountability

Can't wait and interested in developing a culture of owners within YOUR organization?  My latest book, Own It!, is a great place to start.   Own It!  and it's predecessor, Take The Lead are both available for purchase on the Vantage International website.   

Click here to get your copy on the Vantage Website

CLICK HERE TO GET YOUR COPY OF OWN IT! TODAY!

ACCOUNTABILITY 101: Installment #2 - THE SELF-EMPLOYED MINDSET

Here’s another way to look at the idea of accountability:

Ask anyone you know who is self-employed how much they care about their work and how passionate they are about providing their customers with an exceptional experience. They believe wholeheartedly in their vision and mission; their behavior and choices are aligned with their values. They do the right thing and deliver what they promise; otherwise, their company will not be around very long. They literally own their business.  In his book, We Are All Self Employed, Cliff Hakim argues that workers eventually came to believe that those who owned their own companies were self-employed and those who worked for organizations were entitled to their job, benefits, and perks. They were not, however, self-employed. The urgent message of We Are All Self-Employed is that the “employed” attitude no longer serves anyone well. In fact, it is increasingly hamstringing our success together. A “self-employed” attitude has “emerged as the central belief for fueling your work life.” I believe that when anyone in any organization “owns it,” there is a wonderful opportunity to shift from “renter” to “owner,” which is akin to shifting from an “employed” to a “self-employed” mindset.

Today, I believe that this shift in thinking and behaving is our 911 call to action. To be accountable is to see oneself as self-employed and act as an owner. What can you create with that mindset? That is another coaching question I invite you to answer. To start, let’s do a quick “mind storming” exercise. It is engaging not just our brain but our minds. 

Let’s consider the different approaches of someone who views her/ himself as an owner at work versus someone who views her/himself as just an employee. 

I’m an OWNER	I’m just an employee
Go the extra mile	Do what’s asked/expected
Always follow rules, policies, procedures	Usually follow rules, policy
Interested in finding better ways to work	Not all that motivated to improve
Active & creative problem solver	Reluctant problem solver/Waits for others to provide the fix
Generally upbeat w/’can do’ attitude	Attitude is dependent on others/situations
Almost always part of solution	Sometimes part of the problem
Dedicated, committed (all in)	Provisionally committed
Work to see the bigger picture	Focus on j-o-b duties
The buck stops here	‘Not my responsibility’
We’re on in this together	What’s in it for me?
I’m important to the success of my organization	Does what I do each day matter?
Love to learn & grow	Will learn & grow if necessary
Coach self & others	Accept coaching (maybe)
I’m proud to work here	This is a good as any place
Do the right thing	Do the easy thing
Take an active role	Take a more passive role
Choose a winning attitude	Choose a whining attitude

  

Now it’s your turn. Which are you most days? Do you have a “self-employed” or owner’s approach to your work day? Or do you see yourself as “just an employee” with a “renter’s” attitude? Jot down any insights that you have: (NOTE: This is a free-form, no “wrong-answer” zone. Write whatever comes to mind—there is no right or wrong to this and no one need look at it but you.)

To be continued… Look for our next post, Finding Your Way To Accountability

If you're interested in developing a culture of owners within YOUR organization, my latest book, Own It!, is a great place to start.   Own It!  and it's predecessor, Take The Lead are both available for purchase on the Vantage International website.   

Click here to order a copy of Own It! today

Window of Accomplishment

For me, September is the best month of the year!  For most, but not all, of us, the summer gives us a mini break in the action. The pace slows at least a little, we take summer vacations or ‘go on holiday’ and return refreshed and renewed, either from a blast of ‘fun in the sun’ Vitamin D or the energy that comes from a bucket list adventure. So, when September rolls around, we’re ready to reposition our leadership lens, take on our challenges with grit, grace and gusto and light some sparks of possibility. Yep, we’re perfectly positioned for a fresh start!

And the added bonus that September offers is that it’s just a few short months away from the end of the year and the magic of the Holiday season. It triggers this ‘sprint to the finish’ burst of creativity, productivity and enthusiasm – a three month window of accomplishment!

How will you capitalize on this remarkable window of accomplishment this year? Let’s be particularly choiceful about how the next three months unfold. What do you want to do between now and the end of the year so that when you look in the rearview mirror you feel satisfaction, pride and, dare I say it, relief? To make it the greatest Fall of all?

Here’s are a few ideas to jump start your own thinking. Stay tuned in throughout the month for more!

Leadership Bright Idea #1: There’s a saying that originated in the Southern part of the US – If you have two frogs to swallow; swallow the biggest one first. I think Brian Tracy, well known motivational speaker, says something similar, “If you have to eat two frogs, eat the ugliest one first.” Your ‘frog’ is that task or assignment that is the biggest, hardest and/or most important; maybe it’s the one on which you’ve been procrastinating and you’ll most likely continue unless you take action right now!!

Consider the fresh start of September and the window of accomplishment as a call to action. Ask yourself, “What’s my biggest frog?” Is it the big stack of paper that’s occupied prime real estate on your desk for months? Is it the next chapter of your book that’s been blocked for a while? How about those performance reviews?

Start by thinking about how it will feel to swallow that frog! Visualize the completion of the task. Now play big; be brave and bold; shift into gear and get started!

Leadership Bright Idea #2: I was with a group of colleagues, facilitating a leadership learning program. At the afternoon break, I was connecting with several participants, chatting together about change, growth and being a better version of yourself.  One of those colleagues said something that was simultaneously wildly funny and strikingly honest; so much so that it’s stuck with me and I’ve noodled on it for the past several days. In response to our conversation on being better and different as a leader, he said, “But sometimes you just get sick of working on sh$#t!”

After I stopped laughing, I realized the unvarnished truth about what he said. I love personal mastery work; learning; growing; changing habits and abandoning dysfunctional comfort. But sometimes, even I need to cut myself a break. To acknowledge that I’m perfect enough just as I am. That I have a lot going for me. That I’ve come a long way and made great progress. Sometimes, you just need to pause and celebrate yourself, just as you are!

So, for a change of pace, use this window of accomplishment to focus less on what you need to do to improve yourself and more what you’ve already done! How about thinking about or writing about one of your brilliances; a 2015 accomplishment that’s already in the bag; complements and positive feedback; new habits that you’ve sustained; relationships that have grown…

Create Your Own Brand Of March Madness!

March Madness is a nickname indelibly stuck to the single elimination Division I college basketball tournament that occurs each Spring in the US. Get ready because it’s coming! From March 15 to April 6 millions of people will be possessed by this affliction. You don’t even have to be a basketball fan to get swept up. Before you know it, you’ve joined an office pool, become a bracketologist (yes, there is such a word); and find yourself cheering for teams to which you have no emotional ties!

For me, the word ‘madness’ does a good job of capturing the sustained energy and excitement associated with the tournament:

So much constant action

So many games

So many teams

The element of unpredictability

The emotional highs and lows

The thrill of an ‘upset’

Everyday heroics

Single minded grit and determination to make it to the next round; to win the ultimate prize

The magic of a high performing team

The inspiring performance of an underdog

Over the top school spirit

And so much more…..

What if we co-opted this term?

What if we co-create our own brand of ‘March Madness?’ No dribbling or shooting involved.

What if we harnessed the passion, the energy, the excitement, the fun and the esprit de corps that are characteristic of the tournament and creatively put them to work in our workplaces, departments and teams?

For me, this feels like the perfect antidote to the energy drain associated with an all too long winter and a great way to shift into refresh and renewal mode as Spring arrives. 

I’ve come up with some leadership bright ideas for delivering a memorable March Madness experience in your workplace throughout the month ahead. Of course, once your creative juices start flowing, develop your own unique ways to catch the ‘feva.’

Don’t forget to share your most creative ideas with us!!

March Madness Challenge 1: During one recent NCAA tournament, a Kentucky coach shared the following secret to his team’s success. He said, “We don’t practice until we get it right. We intentionally practice until we don’t get it wrong.” I found this to be a thought provoking insight. Share this with your team and lead a discussion on what it means to you and your team mates. Identify one thing that you can collectively do differently to ‘intentionally practice until you don’t get it wrong’.

March Madness Challenge 2: There’s a big difference between frenetic energy and focused energy. The former is hurried and harried. We might be checking things off the list; but are we doing our best work? The right work? In a sustained way? In the latter, we aim ourselves strategically and bring our best selves to the work. Sometimes, we’ve got to slow the game down a bit to win.  Name one or two ways in which you can ‘slow down to speed up.’ That is, identify one or two areas in which we can pause briefly and get fanatically focused on what we need to do to create a great outcome.

Stay tuned for two additional March Madness Challenges!

If you’re not stretching and growing, you’re done!

I have a friend who has an offbeat saying for every occasion. The title of this piece is one saying that she shared frequently with me. Her point is that the process of learning and developing Is a never ending journey. I can testify to the fact that playing a part in someone else’s success strategy by helping them to be both better and different is incredibly rewarding.

As coach leaders, I believe that it’s our responsibility to care enough about others around us at work to engage with them in the growth process. And by others, I mean our direct reports, our peers, our teammates and even our boss! Through a collaborative and supportive relationship with us, someone may find their courage and dare to reach to the next level of their potential. And that’s a Wow for all involved! Notice that I said – collaborative and supportive relationship! We need to check in on our intention during this work to be sure that it’s pure. This isn’t about us being manipulative even subtly; for example, to get someone to do what we want them to do because that meets our needs or agenda.

Professional growth typically involves several core elements. I’ll briefly introduce each here and we’ll do a deeper dive on and a leadership dare for several of them throughout the month. As you consider each of these, reflect at two levels – think about your own development and then think about assisting others with their development work.

Risk – Growth isn’t about playing small or playing it safe. The performance challenge here is to move beyond our current limitations. Pretty exciting stuff and pretty scary too. It’s often not enough to settle for modest progress these days. Playing small isn’t serving our organizations.

Expansion – Professional growth involves expansion in some way or another. Moving to the next level; doing more of something; breaking with and breaking through habits.

Visioning – When it comes to people growing, we have to have a destination in mind – the desired future. Crafting a vision and a route and then holding it vividly in our mind’s each day is how top performers in all fields achieve their goals. The Cheshire Cat in ‘Wonderland’ said it best to Alice: “Alice came to a fork in the road. 'Which road do I take?' she asked. 'Where do you want to go?' responded the Cheshire Cat. 'I don't know,' Alice answered. 'Then,' said the Cat, 'it doesn't matter.”

Stickiness or Sustainability – Growth is about both internal and external change. We’ve got to replace current (maladaptive) habits with fresh ones so that they become a permanent part of who we are and what we do. In other words, intentionality needs to be woven into all growth work. It’s what gives us courage to create and then hold onto a bigger picture of ourselves.

By now you might have concluded that truly challenging others to grow can be a demanding experience. You’re right! But the alternatives, stagnation; settling for ‘average’ or dysfunctional comfort (or according to my friend, being done/‘dead’ professionally) simply aren’t acceptable.

Here’s your leadership dare: Demonstrate the power of growth by growing yourself first. You first!  

“At the boundaries, life blossoms”     -James Gleick